MODELING AND ANALYSIS OF BUSINESS PROCESSES IN THE ORGANIZATION SOCIAL SERVICE USING SIMULATION TROUGH BUSINESS PROCESS MODEL AND NOTATION

Abstract

Business processes are the main approach to analysing, designing and understanding the operations of an organization. In this study aims to assist institutions or companies understand by all stakeholders well the dynamics of their business processes since has a positive impact on productivity, performance and organization. This study conduct simulation by utilizing Business Process and Notation (BPMN) on the Business Process Management (BPM) approach to analysing, designing, and understanding the operations of Social Organizations. The planning stage involves by determining business processes and plan for the implementation of recommendations for improving business processes. It will reflect the sequence of activities and focus on processes, actions, and related activities. This simulation model plan is a guide for organizations in planning their business process modelling. Through simulation, this model helps organizations optimize their business processes. This research contributes to  improve the efficiency and performance of organizations through a better understanding of their business processes. Business process modelling with a BPM approach can be an effective instrument for improving organizational performance and efficiency. Optimized business processes through analysis and planning can result in significant productivity improvements. The resulting simulation model provides guidance for organizations in understanding, redesigning, and implementing improvements to their business processes. Thus, the use of this approach is expected to have a substantial positive impact on various aspects of organizational operations, increase adaptability to change, and create sustainable added value.