Interpersonal Communication Between Baristas and Management in Improving Work Performance at Cerita makna Coffee and Space in Yogyakarta

Abstract

Interpersonal Communication is the process of exchanging information between individuals. Communication includes not only sentences but also facial expressions, body movements, and intonation that affect the meaning conveyed. Management is a form of activity that consists of planning, organizing, managing, and monitoring in order to meet goals effectively. In achieving this, interpersonal communication has an important role to be able to harmonize with the objectives of management that have been set in order to create good work performance in baristas. When this is done, it will lead to openness of both baristas and management so as to improve optimal work performance. This research is a type of research that uses qualitative descriptive methods. The research aims to find out the Interpersonal Communication of Management and Baristas of Makna Coffee and Space Stories in Yogyakarta in Improving Work Performance. Data analysis uses data collection, data reduction and conclusion drawing. The theory used is Interpersonal Communication Theory. The data collection technique is through interviews, observation and documentation. The results of the study found that interpersonal communication between management and baristas can improve effective work performance.